Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

How to Start a Return

To initiate a return, please contact us at hello@naturalmeds.com.

If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior authorization will not be accepted.

Return Address:

Natural Meds

8 The Green
Dover, DE 19901
United States

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us promptly so we can evaluate the issue and resolve it.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, plants)

  • Custom or personalized items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable.

If you have questions about a specific item, please contact us.

Exchanges

To exchange an item, please return the original product. Once the return is accepted, you may place a new order.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at hello@naturalmeds.com.